This Privacy Policy explains how PrimeSync Solutions LLC (“PrimeSync,” “we,” or “us”) collects, uses, and shares data through our AI voice agent platform (“Service”). This includes data from our business clients and their end-users. We comply with all applicable U.S. privacy laws, including the CCPA.
We collect:
Client Info: Names, emails, payment data, account settings
Call Data: Audio recordings, transcripts, metadata (timestamps, durations)
Technical Data: Device info, IP address, usage logs
Cookies: Site usage data to improve the platform
We do not knowingly collect sensitive information (e.g., health or financial credentials) unless explicitly needed and permitted by law.
We use information to:
Provide and improve the Service (including call handling and analytics)
Support account management and troubleshooting
Bill and process transactions
Ensure compliance and prevent abuse
Conduct internal research (in aggregated or anonymized form)
We charge based on your selected usage tier, under a tiered pricing structure. Billing occurs on a recurring basis using the payment method you provide. Payment details and billing frequency are available via your account dashboard. Pricing is subject to change at any time with notice.
We send billing notices by email and/or within the dashboard. Payment failure may result in account suspension.
We may share your data with:
Your account administrator (for end-user data)
Third-party vendors like Retell AI, payment processors, and hosting providers (under strict confidentiality agreements)
Regulators or authorities as required by law
Another company, if we are acquired or merged (with notice to you)
We do not sell personal information or share it for advertising.
We retain:
Account data: as long as your account is active
Call data: based on your retention settings or until deleted by you
Billing records: for tax and audit compliance
Other info: as needed to meet legal obligations
You can request deletion of your data at any time by emailing us or using dashboard tools.
We protect your data using:
Encryption in transit and at rest
Role-based access controls
Firewall, intrusion detection, and monitoring
Regular audits and vulnerability testing
Despite our efforts, no system is 100% secure. Please use strong credentials and notify us of any suspected breaches.
Depending on your location, you may:
Access or correct your personal data
Request deletion of your account data
Opt out of marketing communications
California residents: We comply with the CCPA and do not sell or share your data for behavioral advertising.
Our Service is not intended for children under 13. We do not knowingly collect data from children. If we learn we have, we will delete it promptly.
We may update this Privacy Policy occasionally. Major changes will be posted on our website and/or emailed to you. Continued use of the Service constitutes acceptance of the changes.
PrimeSync Solutions LLC – Privacy Team
470 W Broad St, Columbus, OH 43215, USA
Email: info@primesync.com
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